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2026 Collection
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About Us
TiendaPadelPoint is one of Europe’s most trusted padel retailers, having hosted World Padel Tour events and served thousands of players. Now, we bring that same passion and expertise to Florida. We don’t just sell rackets; we live the game.
+25
BRANDS
that work with us
+10
YEARS
in the world of padel
Frequently Asked Questions · TiendaPadelPoint Miami
Find the answers to the most common questions regarding shipping, returns, payments, and warranties at TiendaPadelPoint Miami.
What is TiendaPadelpoint Miami?
TiendaPadelpoint Miami is the official US franchise of the world’s leading padel store. We provide high-end paddles, shoes, apparel, and accessories for players of all levels, backed by the global expertise of the Padelpoint Group.
Do you have a physical location?
Yes! You can visit our showroom in Miami
8440 NW 64th St unit 1, Miami, FL 33166, EE. UU.
What products can I purchase?
In our Miami store, you will find:
- Padel Paddles: Top-tier brands for beginners, intermediate, and pro players.
- Padel Shoes: Specialized footwear for men, women, and juniors.
- Technical Apparel: Exclusive collections designed for the Florida climate.
- Accessories: Balls, bags, backpacks, overgrips, protectors, and wristbands.
How long does shipping take within the USA?
All orders are processed and shipped from our fulfillment center in Miami, FL.
- Delivery takes between 3 to 8 business days, depending on the destination state.
How much does shipping cost?
FREE Shipping: On orders over $300 within the contiguous United States.
Orders under $300: Shipping costs are calculated at checkout based on the delivery address and package weight.
Local Pickup: We offer a Free In-Store Pickup option at our Miami location.
What is your return policy?
You have 14 days from the date of delivery to request a return. The product must be unused, in its original packaging, and with all seals and tags intact.
How do I process a return?
To start a return, please contact our support team via email or WhatsApp with your order number. Once approved, we will provide you with the next steps. Return shipping costs are covered by the customer unless the product has a manufacturing defect.
Can I exchange clothing or shoe sizes?
Absolutely! We want you to have the perfect fit. The first size exchange is free for customers within Florida (subject to stock availability). For the rest of the USA, a flat-rate shipping fee will apply for the exchange.
Which products are non-returnable?
For hygiene reasons, we do not accept returns on: underwear, hats, bandanas, wristbands, socks, or opened cans of balls/sprays.
What warranty do the products have?
All products sold by Padelpoint Miami carry the official manufacturer's warranty (typically 6 months to 1 year in the US) against manufacturing defects. If you suspect your paddle is defective, contact us with photos and your order number to start an evaluation with the brand.
What payment methods do you accept?
We accept all major secure payment methods:
- Credit and Debit cards (Visa, Mastercard, Amex, Discover).
- Apple Pay and Google Pay.
- PayPal.
How can I contact Customer Service?
If you have questions about your order or need technical advice, reach out to us:
- WhatsApp / Phone: +1 (786) 836-3486
- Email: tiendapadelpointmiami@gmail.com
- Store Address: 8440 NW 64th St unit 1, Miami, FL 33166, EE. UU.